Terms and Conditions for Anna Maria Agustí Hontangas. (NIF 78001651A)

These Terms and Conditions, plus Order Confirmation or Invoice constitute the Contract for the purchase of Anna Agustí Hontangas Shop (“Original Works”,“Pictures”, “Jewels”, “Gifts”) between Anna Maria Agustí Hontangas (“we”, “us”, “our”), through any of his sales channels, such as his physical store in Spain, trade fairs worldwide, email or Anna Agustí Hontangas website WWW.AGUSTIHONTANGAS.COM (“site”, “website”) and the customer (“you”, “user”).

We may change these Terms and Conditions at any time without notice by updating the terms shown on this website. It is your responsibility to review the website terms each time you enter the website to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been made signifies your acceptance of the revised terms.

Please read these Terms and Conditions carefully before using this site. By using this site, for viewing products or placing an order, you signify your assent to these terms and conditions. If you do not agree to these terms of use, you may not use the site.

Online Customer Account

To make a Purchase or access the Services, you will need to register an Account by providing the information requested on the Website (including full name, email address, date of birth) or permitting access via an approved social network account or shopping marketplace (such as Facebook, Instagram, Twitter or Amazon), selecting a username and creating a password, setting your privacy settings.

You may grant access to your Account to a third party (such as, your spouse, partner or personal assistance). However, you are solely responsible for the use of your Account, irrespective of who is utilising it, whether with or without your permission.

After completing an order, a customer can enter in their Online Customer Account to check the status of their order, or track the shipping (if available by the shipping company).

User account information can be updated at anytime, except country of delivery. If goods have to be delivered in a different country than stated in the original order, notify us the change by email to shop@agustihontangas.com


You may place an Order on our Website by choosing and configuring the selected Goods for the indicated prices. In order to place an Order, you will be requested to provide your personal details, such as your full name, phone number, email address and other requested information. Once your order is confirmed you will receive an order confirmation by email, attaching a downloadable version of the order.

We accept Pre-Orders of any Goods shown on our Website, and shall inform you of expected delivery date. Goods made available for Pre-Orders may be subject to change. We shall endeavour to notify you of any such change by email or other means, and offer you a suitable alternative.

We remind you that once an order is placed, the Terms and Conditions are agreed and accepted by the customer.

Payment & Pricing

Prices of the Goods shown on our Website are in Euro, and transactions will also be processed in Euros. We might show alternative currencies as additional information to our customers, but prices in alternative currencies to Euro are not binding. We are not responsible for currency fluctuations and we shall not bear the costs of price differences towards Euro.

All prices for the Products or Services are specified exclusive of VAT and subject to change at any time. Applicable taxes, if any, would be calculated at checkout when you specify your delivery address. Delivery costs are not included, unless stated during the checkout process, and shall be charged separately, if any.

Prices are exclusive of Spanish VAT, and exclusive of surcharges, if any, levied on Goods delivered outside the EU. VAT will only be applied to final EU customers.

Exportations (sales to final customers outside European Union) will be levied of Spanish VAT. Non-EU customers may need to pay import duties upon receipt of the Products. You will be responsible for payment of any such taxes and import duties that are not included. Please contact your local customs office for further information before placing your Order.

The price breakdown will be displayed after your shipping details have been entered. The total price of your purchase will be indicated in the Order Confirmation and on the Invoice. Prices and surcharges are subject to change without notice but correct as displayed at the time of input.

Payment shall be made in full and in advance, as shown on our Website, in Euro. You shall pay for the Goods by the methods of payment as may be displayed on our Website. We accept Mastercard, Visa, Maestro and American Express credit and debit cards. We also accept payment via PayPal, and Bank Transfer.

We will not supply and ship your Goods until payment has been settled in full.

We hold no responsibility for any currency fluctuations or price changes to the Products in your ‘CART’. You pay the price as updated and applied at the time of clicking ‘ORDER NOW’.

Delivery & Shipping

Any delivery and shipping times specified by us on the Website or on the Invoice are approximate only, but we will exercise reasonable endeavours to comply with our estimated delivery times. Due to the artisan nature of our products, delays in delivery may occur and no order can be cancelled or refunded for late delivery.

Retailers and wholesalers will be charged by the shipping costs, plus their duties and taxes.

Certain Goods may be shipped by post and cannot be tracked once they have entered the postal system. All other shipments use carrier delivery for maximum security and tracking.

Cancellations & Refunds

Due to the tailor-made nature of our works, there will be no refund or exchange of any advanced payment or full payment by the customer, for his cancellation or return of any order or product.

Servicing & Reparation

In the case of transport damage, goods can be returned for servicing. Goods must be returned in its original packaging. You will be required to ensure the Goods are packaged securely and protected in transit. Shipping costs will be covered by the sender. We do not accept liability for Goods that are not returned via the shipping method specified by us. The customer must bear costs for shipping the good to us.

Before sending any good to us, contact us to shop@agustihontangas.com for detailed instructions about how to send us back any good.

Security & Privacy

By placing an Order, you agree and understand that we may store, process and use data collected from your Order for the purposes of processing your Order.

We will use our best endeavour to ensure that such data is kept secure at all times and to protect your personal data from third unauthorised parties. However, you acknowledge that we cannot guarantee and therefore we shall not be in any way responsible for the security or privacy of our Website and any information or personal data provided to or taken from our Website by you. Personal data provided via our Website may be used by us to advise of, offer and supply goods and services, and for marketing purposes directly relating to us. We do not share your personal data with third parties, except where we reasonably consider it necessary to prevent fraud and to comply with law.

To help ensure your online shopping experience is safe we use Secure Socket Layer (SSL) technology. This ensures any data you send us is encrypted and protected. When SSL is enabled you will see a padlock on the top of your browser window. The URL will begin with “https” when you are in secure mode.